Heckin Good

VidiVet — 24/7 video vet conversations

As a Heckin Good policyholder, you get unlimited access to VidiVet’s video vet service. Speak to an experienced vet by sending text, photos or video of your pet, any time of day or night, at no extra cost.

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What is VidiVet?

VidiVet is a video vet service run by experienced UK vets. Send a message, photo or video of your pet and get advice any time of day or night.

Included free with both Critical Care and Initial Care.

  • Available 24/7, 365 days a year
  • UK registered vets
  • Ask as many questions as you like
  • Personal video replies from a UK-registered vet, usually within minutes

Log in to your Heckin Good account and go to Support › VidiVet to find your sign-up link, then download the VidiVet app.

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What can VidiVet help with?

VidiVet can help with advice, treatment recommendations, and referral to your local vet practice, if necessary. They can help with these types of problems:

  • Vomiting and diarrhoea
  • Eye and ear problems
  • Coughing and sneezing
  • Itching and skin problems
  • Minor injuries and accidents

VidiVet isn’t for emergencies – if your pet is in distress, contact your vet straight away.